Vice President of School Operations (COO)
- Reports Directly to CEO / Headquarters in Orlando FL
- Mid-size, fast growing multi location charter school company
- Travel throughout southeastern US, and other states as company grows
Roles & Responsibilities – Vice President of School Operations
Execute & Model Adept School Operations Management
- Contribute to adapting strategy in partnership with the CEO and Executive Team
- Play lead role in the annual planning and budgeting process to maximize revenue while ensuring adequate budgetary needs for quality programming
- Monitor, augment and guide appropriate responses to key metrics that ultimately propel school outcomes and organizational success
- Lead all current and future capital projects to include new school builds, expansions and regular facility maintenance
- Partner with Finance to effectively forecast business performance and change course accordingly
- Dynamically balance the natural tensions between operations and finance by managing the intersections of the matrix organization
- Lead stakeholder communication and relations with current authorizers and primary regulatory bodies
- Lead vulnerability management process and report strategy to CEO prior to implementation
- Prepare concise, regular updates to the CEO and proactively seek her guidance
Develop Operations Team and School Leaders
- Directly lead Regional Directors, Director of Facilities, Director of Safety and Security and any other position added or reassigned based on organizational structure
- Evaluate and tailor the organization design and decision structures to optimize talent deployment
- Attract, retain and motivate high caliber talent
- Lead and coach the performance management process and approve compensation changes for your teams
- Regularly translate the CEO’s vision and strategy into meaningful actions for all levels
- Serve as a role model for professional management
- Coach executive and leader decisions via enrollment, delegation and arbitration
- Coach structural meeting design and execution to drive efficiency, communication and continuous improvement
- Use nuanced judgment to assist the team in resolving complex issues
Build a Structured Approach to School Operations
- Assess the strengths and weaknesses of the current operational model
- Work collaboratively with the Executive Team to identify current operational gaps and lead continuous improvement strategies to improve student/school outcomes
- Ensure that all operational systems and processes are defined and documented in the SOM and policy guides
- Create the conditions for continuous improvement at the corporate, regional and school level on defined KPIs to include enrollment, retention (students and staff), attendance, graduate and contractual compliance
- Monitor and drive regular improvement at a pace the teams can handle
Manage Operations Team Day-to-Day
- Establish collaborative relationships with the CEO and key executives
- Assess the effectiveness of current executive team structures and rhythms to regularly work on improving the business beyond working in current business details
- Use influence to appropriately upgrade structures and rhythms at an appropriate pace: planning, prioritization, metrics, initiative management, etc.
- Build trust over time with respect to tactical decision-making and provide increasing leverage to the CEO, allowing her to focus on vision, strategy, and business development
Objectives: Vice President of School Operations
Expand Executive Team Capacity
- Provide strategic leverage for CEO by providing the day-to-day school operations leadership.
- Provide strategic leverage for the current Executive Director of School Operations by injecting GM capacity and organizational leadership development to allow them greater opportunity for school leadership recruitment, development and retention efforts.
- Provide sound data and analysis allowing the CEO and CFO to make informed business decisions ensuring optimization of risk vs. return tradeoffs at key levels as it relates to school operations and facilities.
- Reinforce a culture of leadership, accountability and partnership through collaboration across departments.
Implement and contribute to the improvement of the current service model for improved efficiencies and achievement of operational goals and results
- Drive greater productivity and systematic (as opposed to heroic) results.
- Work collaboratively with the Executive Team to identify current operational gaps and lead continuous improvement strategies to improve student/school outcomes.
- Work collaboratively with Senior Director of HR and the Executive Director of School Operations to ensure that personnel policies and procedures are aligned with the mission, support operational goals, and are implemented with fidelity.
- Provide organizational oversight of all capital projects to include new builds, renovations, facility maintenance and lease negotiations.
Lead stakeholder communication and relations with current authorizers and primary regulatory bodies
- Collaborate with the CEO to plan and implement a schedule of regular communication and reporting of outcomes to key stakeholders to foster trust and continued support.
- Proactively respond to inquiries or concerns from key stakeholders and work directly with school leadership to ensure the same when response requires their involvement.
- Work collaboratively with the EVP of Organizational Relationships to provide communication and key updates to governing boards directly or through Principal reports.
Assist the Board of Directors and the Chief Executive Officer in meeting their objectives
- Provide timely and accurate analysis, reporting and industry benchmarking as it relates to organizational performance on defined KPIs.
- Identify, evaluate and design implementation plans for currently known best practices in the operation of high performing school systems.
Candidate Profile - Vice President of School Operations
- 15+ years experience at school level and system level leadership, preferably in a public and charter school district or educational setting
- Non-educational experience for-profit experience for at least part of professional career preferred
- Experience leading cross departmental initiatives to support organizational goals
- Experience serving as the primary point of contact for communication with key business stakeholders and preparing written and verbal reports on outcomes and initiatives
- Experience analyzing and managing business vulnerabilities to include responding to stakeholders and media
- Experience overseeing multimillion dollar capital projects
- Critical mass of experience in at least one organization with relatively mature processes and systems
- Mid-market experience with an organization of less than $150M and 350 employees
- Experience with a private-equity sponsored private company strongly preferred
- Managing in a matrix organization of moderate complexity; multiple business units / brands a plus
Knowledge & Skills
- Fundamentally a business-builder: able to design and evolve through time organizational structures and rhythms; willing to roll up sleeves and abstract process
- Well-developed leadership, communication, organization and analytical skills
- Ability to communicate effectively across multiple business units to ensure dependencies are identified, considered, and adequately addressed when rolling out new initiatives or improving current service model
- Willing to travel as necessary to fully understand, evaluate and problem solve key operational issues and as needed to meet with key stakeholders on a regular basis
- Ability to provide leadership evaluation and coaching to ED of School Ops and ED of Operational Process & Student Accounting to improve efficiency, develop talent, and position the organization for scalability
- Hold a graduate degree in education or school/organizational leadership
- Experience working in a highly bureaucratic environment without implementing strict or restrictive bureaucratic processes as business and operational solutions
Capacity & Character
- Fit with the purpose/mission-driven culture: operating highly effective schools means more lives changed for high-risk young people
- Ability to build and maintain a diverse set of relationships with multiple types of people on the broader team
- Open, informal, self-aware, genuine and versatile leader who can influence without often resorting to authority
- Learner, interested in his/her own development
- Demonstrated “business wisdom:” the ability to frame hypotheses based on experience, then reframe based on new data (as opposed to repeating a rigid formula from the past)